Remote Help Instructions
For Windows XP SP3 Vista, 7 and 8 users running Internet Explorer...
1) Click the link above.
2) A window will come up; click on 'Run'.
3) A small file will download from the internet. Once the file has downloaded the following window will appear; click on 'Run' again. If using Windows Vista or 7 you may also need to click on the 'Continue' button that follows the box below.
4) The following window will then appear and you will be asked to give the session ID number and password that comes up.
5) That's it, the technician will do the rest.
1) Click the link above.
2) A window will come up; click on 'Run'.
3) A small file will download from the internet. Once the file has downloaded the following window will appear; click on 'Run' again. If using Windows Vista or 7 you may also need to click on the 'Continue' button that follows the box below.
4) The following window will then appear and you will be asked to give the session ID number and password that comes up.
5) That's it, the technician will do the rest.